Amazon’s principles

Whether you run a business or not.

Whether you are a manager or not.

It doesn’t matter.

This is about being nice to people, being good at what you do and striving for excellence always.

This applies to real life and work life.

These principles are universal and have helped Amazon to become one of the largest companies in the world.

The principles are varied and all have merit in their own domain, but my favourite universal principle is:

Insist on the Highest Standards

Leaders have relentlessly high standards – many people may think these standards are unreasonably high. Leaders are continually raising the bar and driving their teams to deliver high quality products, services and processes. Leaders ensure that defects do not get sent down the line and that problems are fixed so they stay fixed.

Full list here.